Evaluation of Open and Distance Education Websites: A Hybrid Multi-Criteria Decision-Making Approach

Higher education institutions and organizations have new opportunities thanks to digital technologies. Universities worldwide seek provide the most outstanding available student services, particularly those that promote achievements in their program objectives. The World Wide Web, particular, has advanced Internet-based information technology, dramatically impacting all types of delivery. Therefore, it rapidly expanded Open Distance Education (ODE) system. This study aims evaluate performance higher institutions’ ODE websites within 5 main criteria (Navigation, Accessibility, Design, Content Readability, Announcements) 20 sub-criteria. case taken place Türkiye, for were Anadolu University ODE; Ankara Ataturk Istanbul ODE. paper utilized two Multi-criteria Decision Making (MCDM) techniques: Fuzzy Analytical Hierarchy Process (Fuzzy AHP) Weighted Aggregated Sum Product Assessment WASPAS). determined with help literature, which was searched, then categorized weighted AHP. evaluation step process conducted WASPAS select best-performed alternative websites. According research findings, Design is essential criterion, followed by Announcement, Navigation criteria. Our identified recommended development areas further proposed theoretical practical implications as well managerial decisions be considered website improvements.